Refund policy

We offer a 14-day return period for eligible UK and international orders.

You have 14 days after receiving your order to notify us if you'd like to return an item. Once you've notified us, you have another 14 days to send it back.

We generally do not accept change-of-mind returns outside this period unless required by applicable consumer laws.

Your statutory consumer rights remain unaffected.

How to Request a Return

Please contact curiousarchive123@gmail.com with your order number and details of the item you'd like to return.

We'll provide the appropriate return address and instructions. You can notify us of a statutory cancellation without waiting for approval.

Return Conditions

Items should be returned in their original condition where possible. Clothing may be tried on to check the fit.

If an item has been handled beyond what is necessary to inspect it, a deduction may be made for any resulting loss in value, where permitted by law.

Return Shipping Costs

KXYAN does not offer free change-of-mind returns.

Customers are responsible for arranging and paying for return shipping if they change their mind, order the wrong size or colour, or no longer want the item.

This applies to UK and international returns, unless applicable consumer laws require otherwise.

If an item is faulty, damaged, incorrectly described or the wrong product has been sent, KXYAN will cover reasonable return costs where legally required.

Damaged, Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and photographs of the issue where possible.

We'll investigate and arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights. The suggested 7-day reporting period does not limit your statutory rights.

Refunds

Refunds will be issued to your original payment method.

For eligible cancellations involving returned goods, refunds will be processed within 14 days of receiving the returned items or evidence that they have been sent back, whichever is earlier.